Refund policy

 

Returns, Exchanges, Cancellations 

 

Refunds are offered up until 5 days after tracking indicates an order has been delivered. Due to the nature of this service/artworks and processing times, exchanges will not be accepted after 48 hours from the purchase date. Accepted refunds will be retuned via the original payment method used to make the purchase. 

For all returns, the artwork must be in original, unused condition and packaging with return postage paid by the customer for change of mind refunds. Refunds will not be accepted if your order is currently in transit or experiencing delivery delays outside of our control. Only once your order has arrived will the process of a return/refund will be processed.

 

Refunds will NOT be accepted for failing to read current order processing timeframes: https://www.moonbirthsculptures.com.au/policies/shipping-policy 

 

Registered tracking information is provided with all orders. If your order does not arrive by latest the estimated due date + 5 business days, please contact moonbirthsculptures@outlook.com. We will do our best to locate the package and extend the timeframe for refunds. Should your order arrive damaged due to transit, please take photos and send them to moonbirthsculptures.com.au. A replacement will be organised and sent to you immediately. 

 

Should your item be identified as lost with the shipping carrier, Alanah will organise to have a replacement shipped out to you immediately.